Despatch and Delivery
Orders placed by 3.00 pm British time are normally despatched on the same day, except Saturdays, Sundays and Bank Holidays. Orders placed after 3.15 pm are despatched the next working day. Orders placed between 3.00 pm and 3.15 pm may or may not be despatched that day (you are notified by email in every case). Orders placed on Friday evening, Saturday or Sunday are despatched on Monday provided Monday is not a Bank Holiday. You may request a delayed despatch when placing your order, using the Shipping Note.
ALL DESPATCHES are dependent on carriers being able to collect from us in adverse weather conditions, and ALL DELIVERIES are dependent on weather conditions. Neither ourselves nor the carriers can control the weather!
The shop system automatically calculates the packed weight of your parcel and selects the possible choices available to you for despatch using this information and the country the goods are being despatched to.
Goods are normally delivered in the UK within 3 working days of despatch. Delivery of packages going overseas will vary with country, but typically is within 6 working days for most countries. If delivery has taken longer than we tell you in the confirmation email, we recommend that you track the parcel with the tracking information that we gave you.
The system automatically sends you an order shipped email, which contains details of the despatch, expected delivery, and tracking information so that you can track the package. If you do not receive this it may be because you made an error when typing in your email address, you are over quota on your email account, or you or your isp have filtered the email as spam.
In all cases, if there is a possibility that no-one will be in at your address to receive goods on the anticipated date of delivery, please either give a different address for delivery (work, neighbour, friend), or supply a safe place instruction when placing your order (in shipping section); for example "If no reply please deliver to neighbour", "If no reply please leave under table in back garden", "If no reply please leave in shed". We need to have this instruction before the goods are despatched.
If you are not in at the time of delivery and have not provided a leave-safe instruction, the delivery person will leave a card for you to respond to. You will need to respond to this. You can also track the package yourself and read and act on any message that it brings up as appropriate. If it is past the expected date of delivery and you have not received a card we strongly recommend that you track the package. You will also receive emails from the carrier regarding your delivery.
You agree that proof of delivery supplied by the delivery service is sufficient evidence to establish that goods have been received.
Orders to anywhere in the UK are £2.95 per order up to 1kg packed weight, up to £5.20 maximum. The carriage charge calculates automatically based on weight and destination.
Orders to all countries outside the UK are also based on weight and destination (Europe or Rest of World). For example, a package weighing up to 200g packed is £7.82 (this could contain several kits). A package weighing 1.5kg (could contain a frame and kit or two) would typically be £14.99. When you place your order the system will calculate the amount automatically. You will see the carriage/shipping charge before you make payment, and are able to change your order.